Privacy Policy
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At Sevideca, protecting your privacy is important to us. After all, online privacy and security is what we’re all about.
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The Sevideca, Inc. (“Sevideca”) privacy policy (“Privacy Policy”) covers the collection and use of personal information (“Personal Information”) that we may gather any time you interact with us, such as when you visit our website, demo our products, purchase Sevideca products, or when you call our customer support or sales departments. This policy describes our data privacy practices, including what type of information is gathered, how Sevideca uses this information, and how we safeguard your Personal Information.
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You expressly consent to the processing of your Personal Information according to this Privacy Policy. Personal Information may be processed by Sevideca in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Data may be less stringent.
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Why Sevideca collects Personal Information
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Sevideca only collects your Personal Information where it is required to provide you products or services which you request such as additional documents, demonstrations of our software, or sales orders. By maintaining an accurate customer database, we are able to send notifications via email to keep you informed about the status of our products and to provide updates and technical notices.
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What Information We Collect
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Sevideca collects your Personal Information at a variety of points, including when you place an order through our e-commerce providers, register software, request services or take part in other activities on our websites. For example, we may ask for your Personal Information when you are looking to demo our technology, confer with one of our customer support technicians, download a new product or program update, registering your software or purchasing a product. During these interactions we will collect Personal Information relevant to your transacting with Sevideca, such as your name, mailing address, phone number, email address along with information about the Sevideca products you own or use, such as the license key, activation key or activation code, date of purchase and information relating to a support issue.
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Please be aware that if you prefer to not provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.
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Children’s Privacy
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Sevideca does not intentionally gather Personal Information about visitors who are under the age of 18.
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Cookies and other Technologies
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Following common e-commerce practices, Sevideca uses “cookies” and other technologies to collect non-personal data that enables us to better understand and improve the usability, performance and effectiveness of the Sevideca websites. Cookies are unique text files sent to your browser and stored on your computer.
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If you do not want Sevideca to send cookies to your browser, you can set your browser options to reject cookies or notify you when a website tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use some of our website services.
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Additionally, Sevideca gathers general information about visits to our websites and stores this information in log files. This information is stored in anonymous profiles and is not associated with a user’s account. This information includes the number of total visits to our websites, and which browser is used to view our websites (including the version number). No Personal Information is contained in this data. Sevideca uses this information to understand traffic and downloads on our websites, enabling us to improve the sites, provide the best online experience possible and improve our ability to serve our customers.
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Sharing of Personal Information
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Sevideca is committed to protecting your privacy. Sevideca will not, under any circumstances, rent or sell your personal information nor does Sevideca trade or exchange mailing lists with any other organization. Furthermore, Sevideca only shares your Personal Information with our contractors that assist us in our efforts to fulfill obligations to you, and then only with partners that commit to adhere to the same level of commitment as Sevideca to protect your privacy and data. Sevideca maintains this information; but we may disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with the law; (2) protect and defend the rights or property of Sevideca; (3) enforce the Sevideca Terms of Service Agreement; or (4) protect the safety of any individual or the general public.
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Sevideca’s Affiliates
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Sevideca may share some or all of your Personal Information with any subsidiaries, joint ventures, account executives, or other companies under a common control (collectively, “affiliates”), in which case we will require our affiliates to honor this Privacy Policy. If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
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How We Communicate with You
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Sevideca may have an optional email service for customers who wish to periodically receive promotional information, such as general product, service, and Sevideca news. Customers are provided the option to opt out within each email. If you no longer wish to receive Sevideca communications, you may “unsubscribe” from our mailing program at any time in the following ways: (1) By clicking on the auto-unsubscribe link included in each email; (2) By contacting our customer support department via mail to Sevideca, Inc.
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We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the email address. You may, however, still receive transactional messages.
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Transactional Messages
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Sevideca may send required notifications via email to keep you informed of the status of your orders or accounts and to provide updates and technical notices. This service is used for messages that are important for the maintenance of your subscription and the functionality of our services. When you purchase or register a product online, we require an email address for completion of the transaction, which we will use for these communications.
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Ways to update your Personal Information
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Sevideca carefully maintains our customer database in an effort to keep your Personal Information accurate for the purposes for which it is used. It is your right to be able to update your Personal Information as needed. You can correct out-of-date information, update information, remove information or review any information previously provided to Sevideca by contacting our customer support department via email at (Support@Sevideca.com), or via mail to Sevideca, Inc. Please note, however, that we may retain certain information relating to software licensing and your information may also be retained in our archives. When contacting our customer service, we will verify your identification through the use of security questions before sharing any Personal Information as it appears in our customer database.
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Our Commitment to Data Security
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Sevideca has security measures in place, such as the following, to protect against the loss, misuse and alteration of your Personal Information in our customer database. Personal Information provided to Sevideca is stored in secure facilities with access restricted to authorized personnel only. We have put in place a series of access-control procedures required for retrieval of personal information. The Sevideca websites are regularly tested for security breaches to protect against unauthorized viewing of Personal Information.
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To protect secure credit card processing when ordering, orders placed through our websites are processed through a payment gateway which operates under its own privacy policy.
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Sevideca DOES NOT collect or store credit card information. If you choose to purchase the software online, you will be directed to a third-party retailer such as Digital River using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the internet.
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Although we make good faith efforts to store the Personal Information, we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
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Acceptance of this Privacy Policy
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By using the websites or any services provided through the websites, you expressly consent to the use and disclosure of information as described in this Privacy Policy.
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Privacy Policy revisions
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Sevideca reserves the right to amend, revise or modify this policy and our other policies and agreements at any time and in any manner. Any revisions, amendment or modification will be posted on the Sevideca website.
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Sevideca Contact Information
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Reach us by email at support@Sevideca.com.
Send all other correspondence to: our physical address:
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4400 State Highway 121
Suite 300
Lewisville, TX, 75056